Refund policy

Cancellation and Refund Policy

At SuStore (https://sustore.in/), we are committed to providing a smooth and satisfying shopping experience. Our Cancellation and Refund Policy outlines the conditions under which you may cancel your order and request a refund for purchases made through our website. Please read this policy carefully to understand your rights.

1. Order Cancellation Policy

a. Cancellation Before Dispatch

• You may cancel your order at any time before it is dispatched by contacting our customer service team at connectsustore@gamil.com or 0674-4041507.

• If your order has not yet been shipped, we will process the cancellation and issue a full refund using your original payment method.

b. Cancellation After Dispatch

• Once your order has been dispatched, it cannot be cancelled. In this case, you may follow our Return and Refund process outlined below.

2. Return and Refund Policy

a. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.

• The return request must be initiated within 7 days of receiving the product.

• Certain products, including perishable goods such as food (e.g., Millet items and snacks), may not be eligible for return due to health and safety reasons unless they are damaged or defective upon arrival.

b. Return Process

• To initiate a return, please contact us at connectsustore@gmail.com or 0674-4041507 within 7 days of receiving your order.

• Our customer support team will provide you with instructions on how to return the product. The product must be returned in its original condition, along with any accompanying accessories, manuals, or documentation.

• Return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival.

c. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 15 days].

• Please note that it may take some time for the refund to reflect in your account, depending on your bank or credit card provider.

3. Damaged or Defective Products

At Su Store, we take care to ensure the quality of our products. If you receive a product that is damaged or defective, please contact us immediately at connectsustore@gmail.com or 0674-4041507, providing details of the issue and, if possible, images of the damaged product. We will work with you to arrange a return, exchange, or refund based on your preference and the availability of the product.

4. Non-Returnable Products

Due to hygiene, safety, or other reasons, certain products are not eligible for return, including:

• Opened or used food products (e.g., Millet items, snacks)

• Perishable goods that are no longer safe for consumption

• Products marked as "final sale" or "non-returnable" at the time of purchase

5. Refunds for Cancelled Orders

a. Refund for Eligible Cancellations

If your order is cancelled before dispatch, you will receive a full refund to your original payment method. If the payment was made via credit or debit card, please allow [number of days] for the refund to reflect in your account.

b. Refunds for Returns

Refunds for returned products (where applicable) will be processed once we receive the product in its original condition and inspect it. The refund will be issued to the original payment method used for the purchase, and it may take [number of days] for the amount to be reflected in your account, depending on your bank or credit card provider.

6. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact our customer service team on connectsustore@gmail.com.